Refund policy
RETURN AND REFUND POLICY
Last updated: July 13, 2026
At Miara, we want every order to arrive as expected. Please review this policy before purchasing.
1. CONTACT US BEFORE RETURNING ANYTHING
Contact us at hellomiarastore@gmail.com before sending any product back.
The address listed for legal notices and correspondence is not an automatic return address.
When a return is approved and required, the correct return instructions and address will be provided after the request has been reviewed.
Products sent without prior approval may not be accepted.
2. DIGITAL PRODUCTS
Digital products are delivered electronically and cannot be physically returned.
Digital sales are generally final after the file, download link, or access has been delivered or accessed, except where applicable law requires otherwise.
Contact us if:
the file is defective;
the product is materially different from its description;
you were charged more than once;
the file cannot be accessed because of a technical problem that we are unable to resolve.
3. PHYSICAL MADE-TO-ORDER PRODUCTS
Physical mugs and other shipped products are made after an order is placed.
We do not normally accept voluntary returns or exchanges for:
change of mind;
buyer's remorse;
ordering the wrong product;
selecting the wrong design;
entering incorrect order details.
This applies except where applicable law requires otherwise.
Please review the product, design, size, quantity, email address, and shipping address carefully before completing checkout.
4. PERSONALIZED AND CUSTOMIZED PRODUCTS
Personalized or customized products cannot normally be returned or exchanged because of a change of mind, except where applicable law requires otherwise.
This does not affect claims for products that arrive damaged, defective, misprinted, or materially different from the approved order details.
5. DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
Inspect the order after delivery.
If an item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery at:
hellomiarastore@gmail.com
Please include:
your order number;
a short description of the issue;
clear photographs of the item;
clear photographs of the packaging.
After reviewing the request, an approved resolution may include a replacement or refund, depending on the circumstances.
In many cases, a damaged or incorrect product does not need to be returned unless we specifically request it.
6. ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if an order needs to be changed or cancelled.
Because physical products can enter production shortly after purchase, changes or cancellations are not guaranteed once production has started.
If Miara cancels an order after payment, the appropriate refund will be issued to the original payment method.
7. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for entering a complete and accurate shipping address.
We cannot guarantee that an address can be changed after production has started.
If an order is returned, lost, or requires reshipment because the address supplied at checkout was incorrect or incomplete, additional production or shipping costs may apply.
8. NON-RETURNABLE ITEMS
Subject to any mandatory rights under applicable law, the following are not accepted for voluntary change-of-mind returns:
digital products after delivery or access;
gift cards;
personalized or customized products;
made-to-order products;
final-sale items.
9. APPROVED REFUNDS
Approved refunds are issued to the original payment method unless another method is required by applicable law or agreed with the customer.
After a refund is issued, the time required for it to appear depends on the payment provider or bank.
Original shipping charges and additional reshipping or production costs are refunded only when required by law or when the refund results from an approved damaged, defective, misprinted, or incorrect order claim.
10. CUSTOMER RIGHTS
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.
11. CONTACT
For return, replacement, cancellation, or refund requests, contact:
hellomiarastore@gmail.com